Thursday, January 28, 2010

avoid unclear pronouns

Make "it" clear!!

    As a transcriber, you need to get in the habit of stating (and restating) referents clearly, instead of using pronouns like "this" or "they" or "it."  One reason for this is that a reader often looks away from the computer screen during class.  Unlike students reading sign language or cued speech, students reading text from a computer screen for their real-time access often look away from the screen.  They listen some, they take notes some, they look around to get the feel of the class, etc.  When they return to read the screen, the previous lines of text may not be visible on the screen.

    That means the reader does not have the same frame of reference for interpreting phrases or pronouns whose referent is understood by hearing student, who has just heard the whole message, in order. 

    By the way, those breaks in following the text on the screen are normal, and are actually very useful to a student using speech-to-text access.  Staring at the computer screen the whole time would prevent access to the environment of the classroom, and all the learning that is provided in that real-time context. 

    A person who is getting their communication access from reading text in real-time also does not have access to the same intonational clues that a hearing person does.  A speech-to-text service provider has stay attentive to the reader’s perspective, and restate details and referents that will make the written transcript more meaningful. 

    Develop the good habit of avoiding pronouns or phrases that are too vague, and make it your goal to provide the full meaning intended, not just the words spoken.  That way, your sentences can stand on their own, without depending on context to be fully understood.

That clarifies "things" . . . er, that clarifies why you should AVOID words like "things"!!

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Wednesday, January 27, 2010

POLL RESULTS: where do you "network" online?

20 readers voted . . .

NetworkService

The next poll is for transcribers only . . . be sure to vote!

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Monday, January 25, 2010

what to do when the power goes out . . .

What?  No power??  Yikes!!!

    Ever wonder what to do when your license key has expired and you can't find an Internet connection?  Or what about when the power goes out, your battery is almost out of juice, and the teacher decides to keep lecturing? 

    You’re good at planning for the unexpected.  You pack an extension cord, use an extended-life battery, and always refresh your license key on time.  But . . . do you carry a pen and a few sheets of carbonless paper in your roller bag?

    Sometimes things don’t go as planned.  Our #1 priority is to give the consumer access to all of the communication occurring in the classroom.  If the unexpected does happen and you are unable to transcribe, make sure that you and your Site Coordinator have a back-up plan in place. 

    Kate

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Friday, January 22, 2010

transcribe the consumer’s comments

Don’t "tune out" when the consumer comments or asks a question!!

    You should always capture the supported student's comments and include them in your transcript, whether the comments were voiced by you OR by the consumer.  That goes for discussion comments as well as comments in a regular class. 

    There are two reasons for this.  The first reason is to make the flow of information in the transcript make sense when it is read after class, for study and review purposes.  If you omit what the student has said, he or she may not remember the specific question/comment when he or she is studying later, and therefore, he or she would not be able to correctly interpret the following answer/comments. 

    The second reason to include the supported student’s comments is to confirm for the student (and also for his/her parents or tutor, if it’s a younger student) that what they said, as understood by you, is what they intended to say.  That may seem odd, but a student might ask a question in such a way that is not understood as intended.  Seeing the question in the transcript will allow the student to realize that he or she needed to clarify the question. 

    For younger students:  Another reason to include the comments/questions of young students is so the person using the notes to tutor the student will know how the student participated in the class, and what was not clear to the student during the class. 

    An interesting related reason is to document the student's participation in a class.  Some teachers/IEP teams will identify a goal for a student related to class participation.  (See this Kyp’s Tip about IEPs.)  For example, the goal might be that he or she speak out more often in class.  The teacher/IEP team can use the real-time transcript as the quantitative measurement of how often the student participates.  Knowing that their name would appear in the transcript can actually motivate young students to participate more!

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Thursday, January 21, 2010

"allow access" in Skype

Calling all remote transcribers who use Skype!!

    When you update TypeWell v5 Premium, Skype window will ask for permission to "communicate" with the TypeWell Transcriber program:

    SkypeAllowAccess

    Click the "Allow access" button.

FYI: Steve recently sent this message to the TypeWell listserv . . .

    A new update of V5, revision 5.21, is available for you V5 users to upgrade to.  This has the following improvements since 5.19:

    • Better protection against losing license keys due to power outage.
    • More reliable Skype linking when networks are busy (in Premium versions only)
    • Use of {Date} in PAL entries in Everywhere now gives today's date, just as Transcriber already did.
    • Other small improvements. 

So . . . if you're a Premium user, remember to "allow" Skype access after a TypeWell update!

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Wednesday, January 20, 2010

prepare laptops for in-class use

Make sure your laptops are ready for work!!

    Prepare both the Transcriber and Reader laptops for classroom use:

    • Configure the laptop(s) for wireless linking
    • Turn off all sounds. 
      • On most laptops, you can do this by going to the Start menu > Control Panel > Sounds & Audio Devices.  Click the tab for "Sounds" and then click the drop-down menu for "Sound scheme."  Select the "No sounds" scheme. 
      • Alternatively, most laptops have a speaker icon in the system tray (lower right corner of screen), which you can click to lower the volume or check the box for "Mute."
    • Disable screen savers.  This is especially important for the Reader laptop!
      • On most laptops, you can do this by going to the Start menu > Control Panel > Display.  Click the tab for "Screen Saver" and then click the drop-down menu for "Screen saver."  Select "(None)." 

    Your particular site might have other standard procedures, such as labeling the computers, assigning passwords, charging the batteries between classes, etc.  Check with your Site Coordinator and your transcribing team to make sure you're all on the same page!

    Kate

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Monday, January 18, 2010

use the TypeWell program appropriately

Keep quality of services high!!

    TypeWell transcribing should not be used as mere notetaking.  Doing so gets the transcriber out of practice for the rigors of meaning-for-meaning work; misleads the student and others as to what real-time communication access really is; and hurts new transcribers who are exposed to inappropriate use of the software.  It is also a poor use of department resources to have a skilled transcriber doing simple notetaking, because TypeWell transcribers receive higher pay than notetakers. 

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Thursday, January 14, 2010

online scheduling programs

Kyp's Tips now includes tips for admins (a.k.a. Site Coordinators, Supervisors, etc.) . . . starting today!!

    Many administrators spend a good deal of time coordinating schedules for service providers and dealing with last-minute schedule changes.  An online employee scheduling program can help streamline these tasks.  One such program is WhenToWork.com, which offers a lot of useful features for service coordinators.  It's not free, but it's quite affordable compared to other scheduling programs. 

    Here are some features of WhenToWork.com that are useful for speech-to-text service coordinators:

    • Service providers can go online to check their schedules, change their schedule preferences, or request time off. This frees up your office (and your desk!) so you have more time to spend with consumers. 
    • Service providers are notified automatically (by email or by cell phone text message) and instantly whenever there's a new schedule or schedule change. This can save you time during the busiest part of the school term, such as the first week of school, when schedules are always in flux!  It keeps everyone up-to-date without all the extra emails and phone calls.    
    • You can see at a glance which service providers have viewed and confirmed their schedules.
    • You can assign shifts based on when service providers want to work.  Service providers can enter their work time preferences online, and the program helps you create the most favorable schedule for all.
    • By using the "job positions" feature, you can assign shifts based on which service providers are best suited to each assignment.
    • You can find out which service providers would be happy to come in, even on short notice, when you're looking for a replacement. 

    Like many other scheduling programs, WhenToWork offers a free trial for 30 days.

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Wednesday, January 13, 2010

TRANSCRIBER POLL RESULTS: are you a student?

23 transcribers voted . . .

    undergraduate 2
    graduate 0
    Ph.D. 0
    continuing/professional studies 1
    other program of study 1
    NOT a student 19

    NOTE: of those who responded who ARE students, 60% are full-time students and 40% are enrolled part-time.

Taking AND transcribing classes at the same time??  Now that's a LOT of time in the classroom!!

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Monday, January 11, 2010

practice Long Words with a friend

Long Words slowing you down?? 

    A fun way to build your comfort and speed omitting vowels from Long Word abbreviations is to have a friend help you.  Ask your friend to read to you from a book, newspaper, etc.  Have the friend say only the Long Words, as you listen and abbreviate. 
    Work out a signal system so your friend waits to say the next word until you have finished the previous abbreviation.  That way you can try a couple of different ways to abbreviate certain words, leaving out different vowels each time. 

    After 5 or 10 minutes of that practice, have your friend read short phrases that include one or two Long Words.  Use the same signaling method to pace the reading and your abbreviating.  Do that for 5 or 10 minutes. 

    Practicing this way will really boost your abbreviation skills!

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Thursday, January 7, 2010

quality remote transcribing: establish a routine

Here's another tip for remote transcribers . . . this one comes from Ken Deutsch (Toledo, Ohio).  Thanks, Ken! 

    I saw your post on the subject of remote TW and thought it was good.  I have a little routine that I follow as well. 

    In addition to the important steps you mentioned, I always have my cell phone right by me, and I have made sure that all my students' supervisors have my number.  I have a bottle of water, some cough drops and Kleenex (just in case) on my desk and make sure to go to the bathroom just before each class.

    Having a second computer nearby is also useful, especially during the first few weeks of class when many changes are made in the schedule.  My TW transcribing computer is on a stand by my desk, but it is not the same computer I use for e-mail, writing, etc.  I have my e-mail computer next to me as well in case anyone contacts me prior to class or even during class with last-minute information.  This has come in handy more than once when there were connectivity issues and I had to be on the phone or online with a supervisor to get it happening in a hurry.

    Programmed into my cell phone address book are the important numbers I need.  Prior to my classes, I make sure I have my students all entered into my buddy lists on Skype and AIM.  While this is not absolutely essential for them to contact me, it certainly simplifies and clarifies things.

    Once again I have shown myself to be a total TW geek!

Way to be prepared AND professional! 

     - Kyp  (I'm a TW geek, too!!)

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Monday, January 4, 2010

quality remote transcribing: get “in the zone”

Ready for remote transcribing?  Plan ahead, for smooth sailing!! 

    Remote transcribing is very different than classroom transcribing.  Believe it or not, it’s often easier to get distracted when you’re working from home than when you’re working in a classroom full of people.  There’s no one there to look over your shoulder or help keep you focused on your task. 

    That’s why you should consciously take steps to get “in the zone” before every remote assignment:

    • Create a work space where no one (including kids and pets!) can disturb you while you’re doing your remote transcribing work.
    • Put up a “Do Not Disturb” sign, or use a similar system to let others in the home know that you are working. 
      • Many transcribers start out thinking, “My family/roommates will understand…”  But eventually, they end up having to sit down and talk with the family/roommates and explain that the closed door means, “I'm in another universe!  Stay away.” 
      • Also, the people who live with you must understand that you need quiet in order to do your job.  You might feel you can just ignore voices on the other side of a thin door, but in fact, those sounds do affect your thinking. 
      • Be proactive and print out that “Do Not Disturb” sign!  If you have kids, you could even have them draw up the sign for you.  :-)
    • Establish a routine.  Take a few minutes before every remote assignment to clear off your desk or work space, turn off your phone ringers, close down any programs running in the background on your computer (e.g. IM, Windows updates, etc.), take some deep breaths, and get yourself into transcribing mode.
    • Some people who work from home like to change into professional clothing, as though they’re going to campus or to the office.  That helps them get into the right mindset.  Changing out of your house robe will help you feel ready to work, and that helps you focus.

    These things will help keep your attention where it needs to be: in the classroom, with the reader!

    Kate

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